Wedding Design Consultation

 

The process begins with a complimentary consultation. During this initial meeting we will discuss the details of your wedding, your style and what you are hoping to portray through the invitations and stationery. We encourage you to share any pictures, ideas and color swatches that you may have collected. You will have the opportunity to view samples of ou work, choose colors, paper and embellishments. We will brainstorm ideas and establish a style that best suits your needs.

If you are unable to meet in person, we can communicate by phone or email.

 

Estimate and Deposit

 

After the consultation, we will develop a detailed pricing estimate (including design and materials). You can expect to receive this in about 5 - 7 days after the consultation. If you decide to proceed, a contract and timeline will be created. The contract must be signed and returned with a non-refundable 50% deposit. Upon receipt of your contract and deposit you are booked for the design and execution of your order.

 

Please note that we do not design anything before a deposit is received. If order is needed within a 4 – 5 week turnaround it is considered rush and full payment will be due at the time of the order (project may incur a rush charge and depends on my production schedule).

 

Design

 

Wedding invitation design generally begins 2 - 4 months in advance of when you need to receive the invitations. When you request timing for order completion, keep in mind that wedding invitations are typically sent 8 weeks prior to the event. After receiving your deposit, we will provide you with design concepts in a digital PDF format. All proofs are done through email unless other arrangements are made. The invitation design will come first so that an overall look is established. You will have the opportunity to provide feedback and make changes until you are satisfied. Depending on your wedding date and project timeline, the process may slow at this point.

 

Design for wedding day items such as programs, place cards, table number, etc. will generally take place in the months and weeks leading up to your wedding after we have established your final invitation design. All other invitations, announcements and stationery are generally designed and created within a month or two of when you would like to receive them.

 

Please contact us in advance to ensure availability. Please note that in order to begin the design process, we ask that you provide the necessary wording information. We will provide you with wording resources to help get you started.

 

Approval and Production

 

A final proof will be provided for your approval. It is your responsibility to review that every detail is correct, including spelling, grammar and punctuation. After your final approval is received materials are ordered and the project goes into production. At this time no further changes can be made and quantities cannot be decreased.

 

Order Completion

 

As the project is finished, we will contact you to schedule a pick up time or make arrangements for shipping your order. We will send you a final invoice that includes tax and shipping at the completion of each project. Final payments are due prior to shipping or at the time of pick-up.

 

Terms & Conditions

 

Proofing

 

It is your responsibility to carefully review your proofs for any errors - spelling, layout, etc. Once you give your final approval any errors are corrected at your expense.

 

Quantities

 

There are no set quantities for the majority of styles that we offer. However, once you have approved your final proof, quantities ordered absolutely may not decrease. It may be possible to increase your order quantity. You should order a minimum of 10 extra for keepsakes and any last minute guests.

 

Inconsistencies

 

Due to the nature of handmade items, each will have certain variations.

 

Timeline

 

A timeline and estimated completion date will be included in your contract. We strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. We will not be responsible for not meeting deadlines due to delayed client action or response.

 

Pricing

 

We reserve the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes are valid for 30 days.

 

Design Property

 

All designs and concepts are property of Fleetwood Photo & Digital. Work may not be reproduced in any form without consent from us. We retain all rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.

 

Payment & Rush Orders

 

Orders may be considered RUSH if they are needed within a 4 – 5 week turnaround. Rush orders are accepted depending on our availability and the requirements of the project. Rush orders will add a charge of 20% to your order total.

 

Final payment is due at pick up or prior to shipping. Rush orders payments are due in full at the time of ordering. We currently accept cash and check and credit cards. There is a $25 fee for returned checks.

 

Returns & Cancellations

 

If there is a need to cancel your order, please contact us right away. If I have not received your final approval and your project has not gone into production, you are responsible for your 50% deposit and any materials (paper, ribbon, etc.) that have been purchased. If your project has gone into the production process you are responsible for the entire amount as stated in your contract.

 

Because of the personalization of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on our part, we will do our best to correct the problem.

 

Delivery

 

All shipping and postage will be assumed by the client. We are not responsible for any damages incurred during shipping or mailing or invitations that are not delivered. USPS or UPS Ground is used for any orders shipped. Any shipping charges will be added to your final invoice. You may also pick-up your order at our store to avoid shipping charges.

 

Hand-delivery may be possible within a certain area, charges apply based on mileage.

 

Post Office

 

Invitations usually incur additional postage because of their weight. We will provide you with proper instructions for mailing your invitations. We are not responsible for invitations or stationery that are lost in the mail or is destroyed through the mailing process.